Privacy & Cookie Policy

Last Updated: 20th August 2026

This Privacy Policy explains how Kontour Production Services ("we", "us", "our") collects, uses and protects personal data when you visit this website (the "Site") or contact us through it. We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Kontour Production Services is the data controller responsible for your personal data. We are a company registered in England and Wales under company number 13400785 with our registered office at Northburgh House, Northburgh Street, London, EC1V 0AT

If you have any questions about this Policy or how we handle your data, you can contact us at info@kontourproductions.com

We only collect personal data that you choose to give us directly through the Site — principally when you use our contact or enquiry form. We do not use analytics, advertising or marketing cookies, and the Site does not include third-party social media, or video embeds that track you.

Depending on what you submit, this may include:

• your name;
• your email address and/or telephone number;
• your organisation, role or company (for example, if you are enquiring on behalf of a venue, promoter or agency);
• the content of your message, enquiry, booking request or casting submission, and any files you choose to attach;
• any other information you voluntarily include in your submission.

We do not knowingly collect any special category data (such as health information, or data about racial or ethnic origin, religion, or sexual orientation) unless you choose to include it in a message to us, and we ask that you avoid sharing such information unless it is genuinely necessary.

We use the personal data you provide to:

• respond to your enquiry, booking request, casting submission or other message;
• manage our business relationships with venues, promoters, agents, artists and other industry contacts;
• keep records of our correspondence for administrative, legal and operational purposes;
• comply with our legal and regulatory obligations.

We do not use your data for automated decision-making or profiling, and we do not sell your personal data to third parties.

We rely on the following legal bases under UK GDPR to process your personal data:

• Legitimate interests — to respond to enquiries and manage our professional and business relationships, where this does not override your rights and interests;
• Contract — where processing is necessary to take steps towards, or perform, a contract with you (for example, in relation to a booking or engagement);
• Legal obligation — where we need to process data to comply with the law;
• Consent — where you have given specific consent, for example if you opt in to receive information you have not otherwise requested (we will ask separately for this and you may withdraw it at any time).

We do not sell or rent your personal data. We may share it, on a need-to-know basis, with:

• venues, promoters, casting directors, agents or artists, where relevant to your enquiry or our productions and tours;
• service providers who support our operations, such as website hosting, email and IT providers, acting on our instructions and under appropriate confidentiality and data protection terms;
• our professional advisers, such as lawyers, accountants or insurers, where necessary;
• regulators, law enforcement or other authorities, where we are required to do so by law.

Where any of these third parties are located outside the UK or European Economic Area, we will ensure an appropriate safeguard is in place (such as the UK International Data Transfer Agreement or adequacy regulations) before transferring your data.

We keep personal data submitted through the Site only for as long as is necessary for the purpose it was collected — typically, for the duration of our correspondence or business relationship with you, plus a reasonable period afterwards to deal with any follow-up matters and to meet our legal, accounting or record-keeping obligations. We then delete or anonymise it, unless we are required to keep it for longer by law.

This Site does not use analytics, advertising or social-media cookies. We only use cookies or similar technologies that are strictly necessary for the Site to function correctly (for example, to remember your form entries as you complete them); these do not require your consent under the applicable cookie rules. If this changes in future — for example, if we add analytics or embedded content — we will update this Policy and, where required, ask for your consent via a cookie banner.

Under UK data protection law, you have the right to:

• be informed about how your personal data is used;
• access the personal data we hold about you;
• have inaccurate personal data corrected, or incomplete data completed;
• have your personal data erased in certain circumstances;
• restrict or object to the processing of your personal data in certain circumstances;
• receive your personal data in a structured, commonly used format, or have it transferred to another organisation, in certain circumstances (data portability);
• withdraw consent at any time, where we rely on consent to process your data.

To exercise any of these rights, please contact us at info@kontourproductions.com We may need to verify your identity before responding, and will respond within the timeframe required by law (usually one month).

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. We would, however, welcome the opportunity to address your concerns directly first.

This Site is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can delete it.

We use appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or in the law. The version published on the Site at the time you access it is the version that applies. We encourage you to review this page periodically.